jillibet Privacy Policy – How Your Personal Data Is Handled on Our Platform

When you register an account on jillibet, we collect the basic personal details you provide during sign-up — this includes your full name, date of birth, email address, mobile number, and your residential address in the Philippines. We need this information to verify your identity, confirm that you meet the minimum age requirement of 21 years, and ensure that your account is set up correctly from the start. During the course of your use of the platform, we may also collect additional information such as your preferred payment method details, transaction history, and records of your gameplay activity across Casino, Slots, Fish Game, and other sections. If you contact our support team, we will keep a record of that communication so we can follow up effectively and maintain service quality. We may also collect technical data automatically when you access the platform — this includes your device type, browser version, operating system, IP address, and session timestamps, which help us keep the platform running smoothly and securely for all players in the Philippines.

We only collect information that is genuinely necessary for the operation of the platform and the delivery of a safe, fair gaming experience. We do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance. All data collection practices are carried out in accordance with applicable data protection regulations, and we review our data handling procedures regularly to make sure they remain appropriate and proportionate. If you have questions about what specific data we hold about you, you can reach our support team at [email protected] at any time.

The personal information we collect is used for a number of clearly defined purposes that are directly connected to the operation of the jillibet platform. First and foremost, your data is used to create and manage your account, process transactions, and deliver the gaming services you have signed up for. We also use your information to carry out identity verification and age checks, which are required to ensure that only eligible players in the Philippines can access the platform. Your contact details allow us to send you important account notifications — such as security alerts, transaction confirmations, and updates to platform policies — and to respond to any support requests you submit. Where you have opted in to receive promotional communications, we may use your contact information to inform you about relevant offers, VIP programme updates, or new game launches, though you can withdraw this consent at any time.

We process your personal data on the basis of contractual necessity — meaning we need it to fulfil our obligations to you as a registered player — as well as on the basis of legitimate interests, such as fraud prevention, platform security, and responsible gaming monitoring. In cases where we rely on your consent, such as for marketing communications, you have the right to withdraw that consent at any time without affecting the lawfulness of any processing that took place before the withdrawal. We do not use your personal data for automated decision-making that produces significant legal effects without human oversight, and we do not build profiles for the purpose of selling your data to advertisers or third-party marketers.

Protecting the personal data of our players is a core responsibility that we take seriously at every level of the platform's operation. We use industry-standard encryption protocols to protect data in transit and at rest, ensuring that your account credentials, payment details, and personal information are not accessible to unauthorised parties. Access to personal data within our organisation is strictly limited to personnel who need it to perform their specific roles, and all staff who handle player data are trained on data protection obligations and confidentiality requirements. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players.

While we implement robust technical and organisational measures to protect your data, it is also important that you take steps to keep your own account secure. You should use a strong, unique password for your jillibet account, avoid accessing the platform on shared or public devices, and log out properly after each session. If you ever suspect that your account has been accessed without your authorisation, contact our support team at [email protected] immediately so we can take action to secure your account. We will never ask you to share your password with us via email, chat, or any other channel, and any communication claiming to do so should be treated as suspicious and reported to us right away.

As a registered player on the jillibet platform, you have a number of rights in relation to the personal data we hold about you. You have the right to request access to the personal information we hold, to ask us to correct any inaccurate or incomplete data, and to request the deletion of your data in circumstances where we no longer have a lawful basis for retaining it. You also have the right to object to certain types of processing, to request that we restrict how we use your data while a dispute is being resolved, and to receive a copy of your data in a portable format where technically feasible. These rights are not absolute and may be subject to legal obligations that require us to retain certain records — for example, transaction data that must be kept for regulatory compliance purposes.

To exercise any of these rights, simply contact our support team at [email protected] with a clear description of your request. We will acknowledge your request promptly and aim to respond in full within a reasonable timeframe. If you are not satisfied with how we have handled your request or with our data practices more generally, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We are committed to resolving any concerns fairly and transparently, and we encourage you to reach out to us directly in the first instance so we can address the matter as quickly as possible. For more general questions about the platform, the FAQ page is a helpful starting point.